Privacy Policy

Last updated: 12 July 2026

This Privacy Policy explains how More Than Sushi collects, uses and protects your personal information when you use our website, place an order, contact us, or use our services.

1. Who we are

More Than Sushi is an independent sushi takeaway based in Poole, Dorset.

More Than Sushi is a trading name of Y Grady, who trades as a sole trader based in Poole, Dorset. The data controller responsible for your personal information is Y Grady, trading as More Than Sushi.

Business address: 291 Wallisdown Road, Poole, Dorset BH12 5BT
Phone: 07902 484 008
Email: hello@morethansushi.co.uk
Website: morethansushicatering.co.uk

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.

2. What personal information we collect

We may collect and use the following information:

  • your name;
  • phone number;
  • email address;
  • billing address;
  • delivery address;
  • order details;
  • collection or delivery time;
  • payment status;
  • account details, if you create an account;
  • loyalty or reward information, if used;
  • voucher purchase or redemption details, if used;
  • allergy, intolerance or dietary information you choose to provide;
  • messages you send through our contact forms, email, phone or social media;
  • website technical information, such as IP address, browser type, device type and cookie preferences.

We only collect information that is needed to process orders, provide our service, manage our website, respond to customers, and meet our legal responsibilities.

3. How we use your information

We use your personal information to:

  • process collection and delivery orders;
  • confirm and manage your order;
  • contact you about your order;
  • take and confirm payment;
  • deliver food to the correct address;
  • respond to questions, complaints or customer messages;
  • manage customer accounts;
  • manage loyalty rewards or vouchers, if used;
  • keep records for tax, accounting and legal reasons;
  • improve our website and service;
  • protect our business from fraud, abuse or misuse.

If you provide allergy, intolerance or dietary information, we use it only to help us handle your order as safely as possible. Please contact us directly before ordering if you have a serious allergy or intolerance.

4. Our lawful basis for using your information

We use personal information under the following lawful bases:

Contract
We use your information to process and fulfil your order, including collection, delivery, payment confirmation and customer service.

Legal obligation
We may need to keep certain information for tax, accounting, food safety, consumer law or legal reasons.

Legitimate interests
We may use information to manage our business, prevent fraud, improve our website, respond to customer enquiries, handle complaints and keep records.

Consent
We may ask for your consent for certain things, such as non-essential cookies or marketing emails. You can withdraw consent where it applies.

5. Payments

Online payments are processed securely by our payment provider.

More Than Sushi does not store your full card details.

Our payment provider may process your payment information to complete the transaction, prevent fraud and meet legal or regulatory requirements.

6. Who we share information with

We only share personal information where needed to run our business, process your order, provide our service, or meet legal requirements.

This may include:

  • website and hosting providers;
  • WooCommerce and WordPress-related services;
  • payment providers;
  • email service providers;
  • delivery or driver systems, if used;
  • IT support providers;
  • accountants, bookkeepers or legal advisers;
  • HMRC or other authorities where legally required.

We do not sell your personal information.

7. Marketing

We will only send marketing messages where we are allowed to do so.

If you sign up to receive marketing emails or offers, you can unsubscribe at any time.

We will not sell your details to other businesses for marketing.

8. Cookies

Our website uses cookies and similar technologies.

Some cookies are needed for the website to work properly, such as basket, checkout and account cookies.

Other cookies, such as analytics or marketing cookies, may need your consent.

Please see our Cookie Policy for more information.

9. How long we keep your information

We only keep personal information for as long as necessary.

Order records may be kept for accounting, tax, legal and customer service reasons.

Contact form messages and customer enquiries may be kept for as long as needed to respond and keep a record of the issue.

If you have an account, we may keep your account information while the account remains active, unless you ask us to delete it and we are not required to keep it for legal reasons.

We will delete or anonymise personal information when it is no longer needed.

10. Your rights

You have rights over your personal information.

Depending on the situation, you may have the right to:

  • ask for a copy of the personal information we hold about you;
  • ask us to correct inaccurate information;
  • ask us to delete your information;
  • ask us to restrict how we use your information;
  • object to certain uses of your information;
  • withdraw consent where we rely on consent;
  • complain if you are unhappy with how your information is handled.

To make a request, please contact us at hello@morethansushi.co.uk.

We may need to confirm your identity before dealing with your request.

11. Security

We take reasonable steps to protect your personal information.

However, no website, email system or online service can be guaranteed to be completely secure.

Please contact us if you believe your information has been used incorrectly or there has been a security issue.

12. Links to other websites

Our website may contain links to other websites.

We are not responsible for the privacy practices or content of other websites.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be published on this page.

14. Contact us

For questions about this Privacy Policy or your personal information, please contact:

More Than Sushi
Phone: 07902 484 008
Email: hello@morethansushi.co.uk

You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how your personal information is handled. You can contact the ICO at ico.org.uk.